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KLM offers a unique Lost & Found service CSR advertising at Amsterdam Airport Schiphol by introducing a dedicated Lost & Found team that uses all available information like seat number, phone numbers and public social media details to reunite passengers with their belongings. Very often the Lost & Found team is able to surprise passengers by returning their personal belongings before they have even missed them. Despite the challenge of locating the owner, first results show that over 80% of the found items can now be reunited with their owners.