Emirates, the best airline in the world, is raising the bar for passenger comfort. To eliminate the need for passengers to travel to the airport, the airline has created a location in the city where they can check in and drop off their luggage.
The store, which opened on 27 April in Dubai, is situated in the city’s financial area, around 15 minutes by car from the airport and 30 minutes by public transportation.
According to a recent news release, this is just another check-in option that airlines are testing to shorten the amount of time travelers must spend at the airport to improve customer satisfaction and lessen crowding.
Emirates & Passenger Services
“People can avoid busy periods at the airport and minimize queuing,” said Adel al Redha, Emirates’ chief operating officer, in a recent press release.
“We are the first airline globally that has introduced or plans to introduce portable check-in robotics. A robot that can complete all your check-in processes, including issuing a boarding card that will be sent to your registered number or email, and facial recognition by scanning your passport,” he added.
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To reduce stress at the airport, travelers can turn in their luggage between four and 24 hours before their trip. From 8 am to 10 pm every day, passengers can check in at any time using self-check-in kiosks, and desks with Emirates agents or Sara, the world’s first check-in robot assistant.
After production reaches commercial size, the airline will roll out domestically produced check-in robots within the next two months. With plans to deploy more than 200 units over the next two years.
“Emirates City Check-In is our latest addition to the Emirates travel experience. Here we show our commitment to providing customers with an array of check-in options. Our new location is the first ultra-convenient check-in and baggage drop facility conveniently located in the DIFC area. People can avoid busy periods at the airport and minimize queuing”, said Adel al Redha.
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