26th June 2013 – KLM is reported to confirm that it will supply iPads to 5000 pilots, senior pursers and pursers in order to assist them in their onboard activities.
An airline known for the true Dutch spirit of entrepreneurship and pragmatism, KLM piloted this initiative in 2011, which revealed that it improved the customer service extensively.
“The iPad enables staff to offer passengers even more personal service and can, for instance, be used to update them more quickly on last-minute operational changes”. Peter Hartman, President-Director KLM, commented on the improvement in customer service through ipads.
The iPads made the decision making of the crew quicker and more efficient, thereby adding value to their operations.
KLM prospects to issue iPads to all sernior pursers and senior cabin attendants by autumn this year.